Introduction
Welcome to Dream Medical Center. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and medical information when you visit our website (https://dreamcls.com/) or use our clinical services in Sharjah, UAE.
Information We Collect
We collect several types of information to provide and improve our healthcare services to you:
A. Personal Identification Information
•Contact Details: Name, email address, phone number, and postal address.
•Demographics: Date of birth, gender, and nationality.
B. Medical & Health Information
As a medical provider, we may collect sensitive health data, including:
•Medical history and previous treatments.
•Information provided during appointment bookings for Dental or Skin & Aesthetic services.
•Photos for “Before & After” records (only with your explicit consent).
C. Technical & Usage Data
•Log Files: IP addresses, browser type, Internet Service Provider (ISP), date/time stamps, and referring/exit pages.
•Cookies: We use cookies to enhance your browsing experience and analyze website traffic.
How We Use Your Information
We use the collected data for various professional purposes:
•Healthcare Delivery: To manage your medical appointments and provide personalized dental and aesthetic treatments.
•Communication: To send appointment reminders, respond to inquiries, and provide updates via email or WhatsApp.
•Marketing: To send newsletters and promotional offers (only if you have opted-in).
•Legal Compliance: To comply with UAE healthcare regulations and Sharjah Health Authority standards.
Data Disclosure & Sharing
We do not sell your personal data. We may share information only in the following cases:
•Medical Professionals: Within our clinic to ensure coordinated care.
•Service Providers: Third-party vendors who assist in website hosting, payment processing, or SMS services (all bound by confidentiality).
•Legal Obligations: If required by UAE law or in response to valid requests by public authorities.
Data Security
We implement robust technical and organizational security measures to protect your sensitive medical data. Access to personal information is restricted to authorized personnel only.
Your Rights
Under data protection standards, you have the right to:
•Access: Request a copy of your personal/medical records.
•Correction: Request updates to inaccurate or incomplete information.
•Withdrawal: Opt-out of marketing communications at any time.
Third-Party Links
Our website includes links to social media platforms (Facebook, Instagram, TikTok, WhatsApp). We are not responsible for the privacy practices of these external sites.
Contact Us
For any questions regarding this Privacy Policy or your data, please contact us:
•Email: reception@dreamcls.com
•Phone: +971 6 544 6637
•Address: Sharjah Health Authority, 2nd Floor, Al Dhaid Road, Al Rahmania Suburb, Mezairah, Sharjah, UAE.
•Website: https://dreamcls.com/contact-us/